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Greater Cincinnati Water Works Forgiveness Program

Cincinnati Mayor John Cranley, City Manager Paula Boggs Muething, and Greater Cincinnati Water Works (GCWW) Executive Director, Cathy Bailey have initiated the GCWW Economic Hardship Water Debt Forgiveness Program. 

The Water “Forgiveness Program” is helping GCWW customers in St. Bernard avoid water shutoffs at their homes. Customers must demonstrate they are experiencing economic hardship due to COVID-19 or be at or below specified income levels. GCWW is forgiving past-due amounts related to water and City of Cincinnati stormwater services accrued during the pandemic during the period of March 1, 2020 through September 30, 2020. 

Customers can apply via hard copy and mail/email back to GCWW or complete an application online at . 


Property owners of residential properties may apply, including landlords of single- and two-family dwellings (commercial properties do not qualify). Tenants who are responsible for the utility bill may also apply. Once a customer qualifies, it may take up to six weeks to process and for customers to see the change on their bill. 

More information and applications are online at Hard-copy applications -- including Spanish translated versions -- are available upon request from GCWW at (513) 591-7700 and at Cincinnati & Hamilton County Public libraries and all Cincinnati Recreation Centers.